Can I order without personalization?
Yes! 🤍 Many of our products can be ordered without personalization.
If personalization is optional for the item you’re purchasing, simply select the non-personalized option or leave the personalization field blank, as applicable.
Please review the product page carefully before ordering, as available options may vary by product.
Can I include a gift message?
Absolutely! 🤍 If your order is a gift, you can include a personalized gift message for the recipient.
Simply enter your message in the “Order Special Instructions” box before completing checkout. We’ll make sure your message is included with your order.
Please double-check your message for spelling and accuracy before submitting your order, as we’ll include it exactly as provided.
How do I personalize my item?
For products that offer personalization, simply enter the requested name or personalization details in the provided field on the product page before adding the item to your cart.
Please review all spelling carefully before placing your order. Personalized items are created using the information submitted with your order.
Can I see a preview of my personalized item before ordering?
Some of our personalized products offer a live personalization preview! ✨
When a live preview is available, you'll be able to enter your personalization details and see a visual representation of your customized item before adding it to your cart.
For products that do not currently offer a live preview, the product photos and examples are provided to help you visualize the design, personalization placement, and overall appearance of your finished item.
Please double-check the spelling of all names and personalization details before completing your purchase, as your item will be created using the information you submit with your order.
What if I spell the name incorrectly?
Please double-check all names and personalization details before submitting your order. Because personalized products are made specifically for you, we cannot guarantee that changes can be made once production has begun.
If you notice an error immediately after ordering, contact us as soon as possible and we will do our best to help.
Can personalized items be returned or exchanged?
Because personalized items are made specifically for you, they generally cannot be returned or exchanged due to a change of mind, incorrect size selection, or spelling submitted incorrectly by the customer.
However, if your item arrives damaged, defective, or incorrectly personalized due to an error on our end, please contact us so we can make it right.
Where are your products made and shipped from?
We work with a network of trusted production partners who help us create and fulfill our products.
Because we partner with different production facilities depending on the item ordered, products may ship from different locations. If your order contains multiple items, they may arrive in separate packages and at different times.
Once your items ship, tracking information will be provided so you can follow your order every step of the way. 🤍
Do you ship Internationally?
At this time, Cloudnine Baby Company ships within the United States only. 🇺🇸
We currently do not offer international shipping. We appreciate your understanding and hope to expand our shipping options in the future!
When should I order for a baby shower or special occasion?
Planning for a special day? 🤍 We recommend ordering as early as possible to allow plenty of time for production and shipping.
Many of our personalized items require approximately 3-5 business days for production before they ship, and shipping transit time is additional.
If you're ordering for a baby shower, birthday, holiday, or another special occasion, please keep both production and shipping time in mind when placing your order. Please note, that our personalized candle favors are best for customers planning ahead. Our processing time for our personalized candles is 6-8 weeks.
While we always work to get your order to you as quickly as possible, we cannot guarantee delivery by a specific date.
How long does it take to ship my order?
Because many of our pieces are personalized especially for your little one, please allow approximately 3-5 business days for production before shipping, unless otherwise noted on the product page.
Shipping times can vary from 6-12 days
Once your order ships, you'll receive tracking information so you can follow your package on its way to you. Shipping transit time is separate from our production time.
Will I receive tracking information?
Yes! Once tracking is available for your order, you will receive shipping information using the contact information provided at checkout.
Please allow time for the carrier's tracking system to update after your shipping notification is received.
Why might items from the same order arrive separately?
Some Cloudnine Baby products may be created or fulfilled by different production partners. Because of this, items purchased together may occasionally arrive in separate packages or at different times.
Don't worry if one package arrives before another. 🤍 Check your tracking information for updates on each shipment.
What happens if my package is delayed?
Once a package has been transferred to the shipping carrier, occasional delays can happen that are outside of our control.
If your tracking hasn't updated for an extended period or you believe there may be an issue with your shipment, please contact us and we'll help you determine the next step.
Can I change or cancel my order?
We begin processing orders as quickly as possible, especially personalized products.
If you need to request a change or cancellation, contact us within 24 hours after placing your order. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once production or fulfillment has begun.
What should I do if my item arrives damaged or incorrect?
We want you to love your Cloudnine Baby order.
If an item arrives damaged, defective, or different from what you ordered, please contact us promptly and include your order number, a description of the issue, and clear photos of the item and packaging.
We'll review the situation and help determine the appropriate resolution.
Can I send an order directly as a gift?
Absolutely! Many of our products make beautiful gifts for baby showers, birthdays, new parents, and other special moments.
Simply enter the recipient's shipping address during checkout.