Refund policy
Our Return Policy
At Cloudnine Baby Co., your satisfaction is our priority. We want you and your little one to love every product you receive. If you're not completely happy, we're here to help.
30-Day Returns
We accept returns within 30 days of the delivery date.
How to Return
- Email us at support@cloudninebabyco.com with your order number and reason for return.
- We'll respond within 1–2 business days with return instructions
Non-Returnable Items
- Items that have been used or opened (for hygiene reasons)
- Items damaged due to misuse
- Sale or clearance items
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with photos and we'll make it right — at no cost to you.
Questions?
Email us at support@cloudninebabyco.com — we're happy to help!